The organization is one of the world's largest pharmaceutical manufacturers, and employs over 100,000 staff, many of whom work away from the office or travel regularly. Managing the travel and expense payments of such a large workforce needs a robust system that is also easy to use, in particular for remote-working staff. The organization needed to move away from a fragmented system with numerous regional quirks and inconsistencies, in favour of a unified platform that prioritised efficiency and a strong user experience.

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